Software Center
Software Downloads
If you are running a version that is older than 7.5b then please contact us so we can assist you in your upgrade procedure.
Webtrends On Demand Support
Documentation
Analytics 9.2b | Download
Version 9.2b includes localization support for English, French, Italian, German, Spanish, Japanese, Korean, Simplified Chinese, and Traditional Chinese.
- Release Notes and Guides
- Implementation and Maintenance Guide
- Upgrade Guide
- 9.2b Service Pack 1 | README
- Client Components | README
Smartsource Data Collector:
Analytics 9.2a | Download
The 9.2b release is the preferred version for all installations for all languages. This download is provided for customers who have already installed 9.2a and need later access to the download package.
- Release Notes and Guides
- Implementation and Maintenance Guide
- Upgrade Guide
- 9.2a Service Pack 2| README
- Client Components | README
Smartsource Data Collector:
Browsers and Keywords Updater for Webtrends Analytics Software
Browsers and Keywords Updater
(for version 8.1 and later only.)
Documentation
Analytics 8.7d | Download
Smartsource Data Collector:
Analytics 8.5a | Download
- Release Notes and Guides
- Implementation and Maintenance Guide
- Upgrade Guide
- Client Components | README
Smartsource Data Collector:
Analytics 8.5 | Download
- Release Notes and Guides
- Implementation and Maintenance Guide
- Upgrade Guide
- Client Components | README
Smartsource Data Collector:
Analytics 8.1a | Download
Smartsource Data Collector:
Analytics 8.1 | Download
Do not use this installer to perform a Modify Install. Please contact Technical Support for assistance.
Smartsource Data Collector:
Analytics 8.0d | Download
Smartsource Data Collector:
Analytics 8.0c | Download
Smartsource Data Collector:
Analytics 8.0a | Download
Smartsource Data Collector:
Analytics 8.0 | Download
Smartsource Data Collector:
Analytics Software 7.5b | Download
Smartsource Data Collector:
Analytics Software 7.5a | Download
Smartsource Data Collector:
Analytics Software 7.5 | Download
Smartsource Data Collector:
Analytics Software 7.1b | Download
Smartsource Data Collector:
Analytics Software 7.1a | Download
Smartsource Data Collector:
Analytics Software 7.1 | Download
Smartsource Data Collector:
Analytics Software 7.0d | Download
Smartsource Data Collector:
Webtrends Log Analyzer 6.1c
Get Webtrends Log Analyzer 6.1c
- Windows
- RedHat Linux
Smartsource Data Collector:
Geotrends Data Files
Geotrends.9.2013.01.dat
- Download
- Note: Can be used for versions 8.1a and later for Analytics. If your install includes Visitor Data Mart, and is a version prior to 9.2, do not use this file. When using Visitor Data Mart this file will only work with version 9.2, do not use with earlier versions.
Geotrends.8.201110.dat
- Download
- Note: For use with versions 8.5 through 8.7d when used in conjunction with Visitor Data Mart.
Software Upgrades
For assistance with this upgrade, please contact your Account Manager by visiting our Contact Center or fill out this form to request your Account Manager contact you to discuss the options available.
Upgrading your software version may result in a change to maintenance fees. Please ask your account manager for more information.
Upgrade Sequence
Step 1. Upgrade from 7.x to 8.0d
Step 2. Upgrade from 8.0d to 8.5a
Step 3. Upgrade from 8.5a to 8.7d
Step 4. Upgrade from 8.7d to 9.2b
Upgrade Sequence
Step 1. Upgrade from 8.0 to 8.0d
Step 2. Upgrade from 8.0d to 8.5a
Step 3. Upgrade from 8.5a to 8.7d
Step 4. Upgrade from 8.7d to 9.2b
Upgrade Sequence
Step 1. Upgrade from 8.0a to 8.0d
Step 2. Upgrade from 8.0d to 8.5a
Step 3. Upgrade from 8.5a to 8.7d
Step 4. Upgrade from 8.7d to 9.2b
Upgrade Sequence
Step 1. Upgrade from 8.0b to 8.0d
Step 2. Upgrade from 8.0d to 8.5a
Step 3. Upgrade from 8.5a to 8.7d
Step 4. Upgrade from 8.7d to 9.2b
Upgrade Sequence
Step 1. Upgrade from 8.0c to 8.0d
Step 2. Upgrade from 8.0d to 8.5a
Step 3. Upgrade from 8.5a to 8.7d
Step 4. Upgrade from 8.7d to 9.2b
Upgrade Sequence
Step 1. Upgrade from 8.0d to 8.5a
Step 2. Upgrade from 8.5a to 8.7d
Step 3. Upgrade from 8.7d to 9.2b
Upgrade Sequence
Step 1. Upgrade from 8.1 to 8.5a
Step 2. Upgrade from 8.5a to 8.7d
Step 3. Upgrade from 8.7d to 9.2b
Upgrade Sequence
Step 1. Upgrade from 8.1a to 8.5a
Step 2. Upgrade from 8.5a to 8.7d
Step 3. Upgrade from 8.7d to 9.2b
Upgrade Sequence
Step 1. Upgrade from 8.5 to 8.5a
Step 2. Upgrade from 8.5a to 8.7d
Step 3. Upgrade from 8.7d to 9.2b
Upgrade Sequence
Step 1. Upgrade from 8.5a to 8.7d
Step 2. Upgrade from 8.7d to 9.2b
There is not an upgrade path from 9.2a to 9.2b
Version 9.2b is functionally equivalent to 9.2a and includes localization support for English, French, Italian, German, Spanish, Japanese, Korean, Simplified Chinese, and Traditional Chinese.
Can I Upgrade?
Not sure if you are eligible to upgrade? Here is what you can do:
- Login to your Webtrends Analytics interface.
- Click Administration > Application Settings > Licensing.
- On the General tab, check the status of your maintenance.
- Possible options include “In compliance” or “Out of Compliance”
If “In Compliance” is displayed you can upgrade to the latest release. If the screen shows your installation is “Out of Compliance” your Webtrends Analytics application will still process log data and display reports correctly, but is not able to be upgraded to the latest release. If your maintenance status is “Out of Compliance” support requests may be declined.
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