UK Government Bank’s Investment in Webtrends Reaps Dividends
Webtrends software is crucial in identifying changes in user behaviour following web design alterations.Mark Joslin
Internet Channel Manager, NS&I
Deployed as part of a web site re-launch, the Webtrends solution has helped NS&I understand changes in visitor behavior, as well as promote a broader range of its investment products online.
NS&I wanted to promote customer investment in its less-established products without reducing customer interest in its premium bonds.
- Uncovered unique site behaviors between new and returning customers.
- Pinpointed customer drop-off points and pages that require optimization.
- Identified 15 distinct stages in customer purchasing process.
- Pinpointed search terms used by customers to identify products, and added these terms to its web site.